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COVID-19 SAFETY PROTOCOLS

Welcome to Kimpton Aertson Hotel. At this time, we are open and accepting guests.

We're continuing to monitor developments and following guidance provided by the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and Metro Nashville-Davidson County. To help safeguard your health and best serve you during your stay with us, we've made necessary modifications to our amenities and services. In addition to our rigorous standard housekeeping routines, we've increased the frequency of our cleaning procedures and have put in place additional measures to enhance our disinfection protocol in public areas.

Kimpton Hotels & Restaurants Support AHLA's Safe Stay Initiative. Learn more here

Digital Check-in & Checkout:

  • Our hotel now offers convenient digital check-in and checkout, so you can come and go with greater ease, and stay focused on your real priority—making the most of your stay. It’s just one of the ways we’re making sure you can travel on your own terms.  Learn More about Digital Check-in & Checkout.

Signature Kimpton Programs:

  • Where can I find coffee in the morning?
    • Complimentary Morning Coffee Service available in the lobby from 6:00 a.m. until 10:00 a.m. or a coffee maker can be provided for your room upon request.
    • Specialty coffee options are available in Henley from 7:00 a.m. to 10:00 a.m. daily.
  • Morning Kick-Start features a "Kimpton Get Up + Go" playlist
  • Evening Social Hour gives you the opportunity to unwind and relax over a glass of wine or a cold beer in our lobby or in the comfort of your room. Available nightly at the front desk from 5:00 p.m. to 6:00 p.m.
  • Kimpton bikes are available on a first come first served basis and will have an additional layer of disinfection with the guest present prior to bike check out.
  • Robes for use during your stay are available upon request if not found in your room. One size fits most with XLT and children’s robes also available.
  • Woodhouse Day Spa is open by appointment only

Parking Services:

  • Valet Parking
    • Available daily 7:00 a.m. - 11:00 p.m.
    • Valet rate is $42 + tax per night. Available number of valet parking spots is limited, availability cannot be guaranteed.
  • Self Parking
    • $32 per night, in/out privileges available with validation at the front desk.

Housekeeping Services:

  • To protect the safety of our guests and employees, our housekeeping service emphasizes contactless service. This means that our housekeeping team will not enter your room for stayover service during your stay UNLESS you request it. You can inquire at the front desk by dialing extension '0' from your phone or text us directly at 615-510-4476 to request stayover service or contactless delivery of towels, sheets or trash pick-up at any time including our "Forgot It, We Got It" items such as a toothbrush or razor. Stayover service is available from 9:00 a.m. to 4:00 p.m. daily. We request a two-hour window of the room being vacant in order to complete service.
  • We have removed certain guest room items (think throw pillows and books) or in some cases made changes to other in room amenities. Learn more about Kimpton's Approach to Clean.

Minibar:

  • In need of a snack or a cold drink? Stop by the front desk to purchase a variety of mini-bar items from our pop-up bodega. Premier rooms have in-room minibars stocked with a limited selection of beverages as well.

Dining Services:

In-Room Dining:

  • Breakfast and weekend brunch are available from Henley as a to-go option only. In-room dining is available from 11:00 a.m. until 6:00 a.m. daily.

Concierge Services:

  • Ice machines are available on floors 3, 5 & 7
  • In need of Nashville restaurant recommendations for dine-in or delivery? Text us directly here 615-510-4476 for a curated list of our favorites.

Fitness Center:

  • The fitness center is open 24 hours a day with a maximum capacity of 5 guests, based on the local health department guidance.

Pool Availability:

  • Our pool has closed for the season as it is located on our rooftop. It will re-open in April.

Business Center:

  • Please visit the front desk for scanning, copy and printing services.

Other Services:

  • In-House Bell services are not currently available. We have luggage carts available for your use while on property.

Please don't hesitate to reach out directly to address any questions or concerns you have during your time here. For guest services, please contact info@aertsonhotel.com OR 615-340-6376 with questions.